Terms and Conditions
Your safety is my priority, which is why I have set the following terms and conditions for you to follow.
1. Health Questionnaire
She’s Active requires all ladies to read and sign our Client information Questionnaire before their first session. The Client information Questionnaire must be filled out in full, together with all health information relating to their birth and pregnancy along with emergency contact information. If your health changes at any point you must inform me as soon as possible.
2. Personal Training
If I cannot make a session for any reason, I will let you know with as much notice as possible and try to arrange a makeup session, at a day and time that suits you, or I will carry it over to a subsequent week.
The day and time booked in will be your permanent time slot for the block booking, so please ensure you are available for that time slot each week, any changes to this need to be agreed upon consultation or well in advance.
In case of an emergency and you being unable to attend our session, please let me know with as much notice as possible.
I will do my best to rearrange your session, where possible, however I cannot always guarantee availability in my calendar.
Sessions cancelled with less than 24hrs notice from yourself, will be automatically lost.
Please ensure you have been medically cleared to participate and any change in health or circumstances are communicated with me before your next session to ensure I can safely plan your programme.
If you suspect you are pregnant at any point, please let me know.
If you are unhappy with your programme or wish to discuss anything with me that you feel isn't working for you, please raise your issues as soon as possible, so I can address them and work towards making our sessions as suitable as possible.
3. Online coaching
Results from my online personal training and nutritional advice will vary and I cannot guarantee an exact or specific outcome.
Once the first package and any deposit for online coaching has been paid for, you agree that such payment is non-refundable.
1 months written notice must be given to terminate your coaching. I will then continue to work with you for the month you have paid for.
She‘s Active's 12-week guarantee is commitment dependent. If you have followed all training, nutrition and supplement advice, as well as checking in with a full update every week in the first 12 weeks and not lost 5kg/11lb (providing that is a realistic goal), She's Active will continue to work with you for free until you do.
It is your responsibility to send your weekly check-in and maintain contact with me. If I do not hear or receive check-ins from you, I’m not obliged to follow up with or chase you.
She's Active will only use any “before and after” imagines within promotional materials, both web-based and offline and, accordingly, with your consent.
General information
1. You are expected to wear appropriate workout attire for all sessions, both online and in person. In particular suitable footwear, failure to do so may result in you being asked to leave the class or course.
2. She's Active reserves the right to request discharge documentation from your health professional in the event we are concerned about your ability to exercise.
3. Any person found to be acting in an abusive or threatening manner towards myself or within the online coaching community will be removed permanently from their plan without refund.
4. Any exercise program, even for healthy individuals, carries risk. You have a responsibility to use your own judgement and follow the recommended modifications for your stage of recovery. She’s Active does not accept liability for any incident or injury that happens during a session, other than liability that arises from my negligence or my failure to take reasonable care.
Please ensure you are happy with all of the above before paying for my programmes.